Conduct following a traffic accident
Stay calm and gain an overview of the situation:
What has happened? Is anyone injured?
Ask other people for assistance.
Call the emergency services immediately.
Call emergency services
Call 112 from your mobile for the emergency services. If no-one has been injured, call the police on 110.
You can place an emergency call without having to enter a PIN on your mobile. However, the SIM card must be activated.
SOS emergency telephones
Orange SOS emergency telephones can be found every 1.5 kilometres on the motorway. These make contact with the nearest emergency services dispatch centre.
Small arrows on the reflective guide posts indicate where the nearest SOS emergency telephone can be found.
The telephones often have a flap which you must lift up to reveal 2 buttons.
To place an emergency call, press the red button. If your car has broken down, press the yellow button.
Important information when calling
Say where you are. You can do this by giving the motorway number, the direction you are travelling in and if possible, the next exit. On main roads, name the place and everything you can think of to identify your location, e.g. large buildings.
The emergency services dispatch centre will then request further information.
What has happened? How many people are injured? What type of injuries are there?
Only hang up once the dispatch centre has ended the call.
Following a traffic accident
First, secure the site of the accident:
Turn on your hazard lights.
Put on your high-visibility vest.
Leave the vehicle on the side opposite to passing traffic.
Unfold the hazard triangle sign and walk behind the crash barrier or on the outermost side of the road against the direction of traffic. Place the hazard triangle sign around 100 metres in front of the accident site on main roads, and 150 metres in front of the accident site on motorways.
Gain an overview of the situation and check: Is the injured person responsive? Gently shake their shoulder and check their breathing.
Place an emergency call or ask someone else to do this. Find further information on this under ‘Emergency call’.
If necessary, perform first aid as best you can, such as mouth to mouth resuscitation and/or CPR.
If the injured person is breathing, place them in the recovery position.
The survival rate of an injured person can double through first aid.
Soothing words and calming reassurances also count as first aid.
Stay calm. Don’t be afraid of ‘doing it wrong’ - the only ‘wrong’ thing would be not to help!